Frequently Asked Questions

Where can I access services?

Please see the Locations page of this website in order to find a list of locations where Legacy Behavioral Health Services offer services.

Does Legacy Behavioral Health Services participate in the National Health Service Corps?

Legacy Behavioral Health Services proudly participates in the loan repayment program offered by the National Health Services Corps.
For more information please follow one of the links below.

For English click here

Para español oprima aquí

Can I receive mental health/substance use disorder services if I am uninsured or underinsured with little to no income?

Legacy Behavioral Health Services (LBHS) is a public safety net provider serving individuals who may be low income or have little to no financial resources.   Services are provided by LBHS to all individuals regardless of ability to pay. For individuals who are uninsured or underinsured, our services are provided on a sliding fee scale based on an individual’s adjusted monthly income. Your first visit will include a financial assessment to help determine which costs, if any, may apply to the services you will receive.  In addition, Legacy Behavioral Health Services provides services to individuals with state and federal benefits such as Georgia Medicaid, Medicare, Medicare Advantage plans.

Does Legacy Behavioral Health accept private health insurance?

Legacy Behavioral Health does accept most in-network private insurances that provide mental health/substance use disorder benefits. Each insurance plan has unique coverage criteria, co pays and deductibles.  Please bring your health insurance card with you for each visit.  Our patient access staff will verify your specific coverage before or during your first visit and will inform you of the anticipated cost. Prior to your first visit, we urge you to contact your health insurance carrier’s customer service line to determine the level of mental health/substance use disorder benefits available to you. Out of pocket costs will vary significantly between insurance carriers and plans and are subject to your insurance plan deductibles, copays, and/or coinsurance amounts.  All out of pocket costs are due at the time of service.

What private health insurances does Legacy Behavioral Health accept?

Legacy Behavioral Health accepts most all major policy providers including Anthem, Ambetter, Amerigroup, Blue Cross Blue Shield, Aetna, Champ VA, Cigna, Humana, Georgia Medicaid, Medicare, Peach State Health Plan, Tricare, UMR/United Health Care, VA Medical. To determine if Legacy can accept your private insurance policy please speak to a Preservice Coordinator or a Revenue Cycle Specialist prior to your first service.

Are there options available to pay down the balance I owe?

Automated payment plans are available to LBHS clients by contacting the phone number on the LBHS statement or by speaking to a patient access staff member.

What services are full fee and not billable to the State or any Insurance?

Family Violence Intervention Program, Shoplifting Program, DUI Program, Anger Management Program, Parenting Group, Self-Pay Group are not billable to any state/federally funded or private insurance. These services WILL NOT be assessed to the sliding fee scale, WILL NOT be claimed to insurance. Associated fees for the listed services above are due at or before the time of service. For those who are uninsured and covered under the state contracted fund; Laboratory Fees, Pharmacy Fees, Tuberculosis Test, Drug Screens are not applicable to the sliding fee scale and the consumer will be assessed the full fee of the service.

For any other questions, send an email here. A response will be generated and posted to the website.